PEXIA Privacy Policy

Effective Date: September 15, 2025

Last Updated: October 12, 2025

1. Introduction

PEXIA (“we”, “our”, “us”) is committed to protecting your personal information and your right to privacy in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, forms, services, and communications (collectively, the “Services”).

2. Information We Collect

Personal Information

  • Full name and business name
  • Phone number and email address
  • Business type, size, and industry
  • Website URL or online presence
  • Information shared during discovery or consultation calls

Automatically Collected Information

We automatically collect certain information such as IP address, browser type, device identifiers, operating system, referring URLs, visit duration, and pages viewed. Cookies and tracking technologies may be used for analytics and personalization. You may disable cookies via your browser.

3. How We Use Your Information

  • Contact you regarding your inquiry or consultation request
  • Schedule and conduct discovery or strategy calls
  • Provide AI automation and lead conversion recommendations
  • Deliver services, proposals, or follow-up communications
  • Send transactional or informational emails and SMS updates
  • Improve our products and client experience
  • Comply with legal obligations

4. Communication Consent

By providing your contact information through any PEXIA form, you expressly consent to receive:

  • Phone calls regarding your inquiry or service
  • Text messages (SMS) with updates or offers
  • Email communications related to your consultation or follow-up

To unsubscribe, Click the "UNSUBSCRIBE" button at the bottom of any email or Reply "STOP" to any text message Unsubscribing from one channel (email or SMS) does not automatically unsubscribe you from others. To stop all communications, you may need to unsubscribe from each channel separately or contact us at [email protected].

5. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share data with service providers (CRM, scheduling, hosting) or legal authorities if required by law. All third-party vendors are contractually bound to protect your data.

6. Data Retention and Security

We retain personal information only as long as necessary for legitimate business purposes or as required by law. Security measures include HTTPS encryption, restricted access, and secure cloud storage. However, no system is 100% secure, and you provide information at your own risk.

7. Your Rights

  • Request access or correction of your data
  • Withdraw consent for marketing communications
  • File a complaint with the Office of the Privacy Commissioner of Canada (OPC)

8. International Data Transfers

Some service providers may store data outside of Canada (e.g., United States). We ensure all partners maintain privacy protections consistent with Canadian law.

9. Changes to This Policy

We may update this Privacy Policy at any time. Revisions will be posted on our website with an updated effective date. Continued use constitutes acceptance of the new Policy.

For privacy inquiries, contact us at [email protected]
Ottawa, Ontario, Canada

PEXIA Terms of Service

Effective Date: September 15, 2025

Last Updated: October 12, 2025

1. Scope of Services

PEXIA provides AI-powered business automation solutions, including reception and lead follow-up systems, chatbots, appointment booking tools, and consulting services.

2. Consultation Process

  • Consultations are scheduled by availability for qualified businesses
  • Calls may be recorded for quality assurance (with notice)
  • Recommendations are provided in good faith but do not guarantee specific results

3. Client Responsibilities

  • Provide accurate and current business information
  • Respond promptly to communications
  • Use services legally and ethically
  • Pay fees as outlined in your service agreement

4. Payment Terms

Payment terms follow each proposal or invoice. Late payments may incur interest. Fees are non-refundable once work has begun, except as required by law.

5. Intellectual Property

All systems, prompts, designs, and software remain the exclusive property of PEXIA unless explicitly transferred in writing. Clients receive a license to use deliverables within their project scope.

6. Confidentiality

Both parties agree to maintain confidentiality regarding all non-public information. PEXIA may reference your brand only with written consent.

7. Service Availability and Modifications

While we aim for continuous uptime, service interruptions may occur. We reserve the right to modify or suspend any service with reasonable notice.

8. Limitation of Liability

  • PEXIA is not liable for indirect, incidental, or consequential damages.
  • Our total liability shall not exceed the amount paid for the specific service in question.
  • All services are provided “as is” without warranties.

9. Termination

Either party may terminate in writing. Clients remain responsible for all fees incurred before termination. PEXIA may end service immediately in cases of misuse, illegal activity, or non-payment.

10. Dispute Resolution

Disputes shall be resolved by binding arbitration in Ottawa, Ontario, under the Arbitration Act (Ontario). You waive the right to class actions.

11. Governing Law

These Terms are governed by the laws of Ontario, Canada, and applicable federal laws.

12. Changes to Terms

We may update these Terms periodically. Continued use of our Services after updates means acceptance of the revised Terms.

For legal questions, contact: [email protected]
Ottawa, Ontario, Canada